Working With Poor Connectivity

EasyBill initializes local storage and connectivity monitoring in the app. Field users should still verify each saved record when working in poor coverage.

Before going offline

1. Sign in while you have internet.
2. Open the correct company.
3. Open Meters and load the records you expect to work on.
4. Keep the app open until the lists finish loading.
5. Check that customer and meter records are visible before leaving coverage.

While coverage is poor

1. Continue only if the meter record is visible in the app.
2. Enter the reading carefully.
3. Attach required photo proof if the app allows it.
4. Save the record.
5. Watch for the app’s success or error message.
6. If saving fails, keep the reading value and photo details so you can retry when connected.

When you reconnect

1. Open EasyBill.
2. Stay on a stable connection.
3. Reopen Meters.
4. Search for the records you captured.
5. Confirm each reading appears with the expected value, date, and photo status.
6. Tell your supervisor about any reading that is missing or still failing.

If a record did not save

1. Do not create duplicate readings without checking the existing record first.
2. Search the customer or meter.
3. Open the reading history.
4. Confirm whether the reading exists.
5. If it is missing, add it once.
6. Add a note explaining the connectivity issue if the form supports notes.

Keep field data clean

1. Avoid signing out while field records are still being checked.
2. Avoid clearing browser or app data during a route.
3. Keep the device charged.
4. Recheck the To Read, Anomalies, and Long Unread tabs after reconnecting.

Note

Offline behavior can depend on platform, browser, device storage, and the specific workflow. The safest rule is to verify every critical reading after reconnecting.