Quick Start for Bill Recipients

This guide is for people who receive a bill from a company using EasyBill. Your water company or property manager controls the payment methods, account reference format, and support contact details.

Read your bill

1. Find the bill amount.
2. Find the due date.
3. Find the account, meter, unit, or tenant reference shown on the bill.
4. Check the payment instructions printed or sent with the bill.
5. Contact the company if any name, meter, unit, or amount looks wrong.

Pay the bill

1. Use only the payment method and pay bill details provided by your company.
2. Enter the account reference exactly as it appears on the bill.
3. Enter the amount you want to pay.
4. Keep the payment confirmation or receipt.
5. If the payment does not appear on your account, send the receipt details to the company support contact.

Report a dispute

1. Note the bill number or account reference.
2. Explain what looks wrong: reading, amount, account, unit, date, or payment.
3. Attach a photo or receipt if you have one.
4. Send the details to the company using the contact method on the bill.
5. Wait for the company to review the account in EasyBill.

If you are given portal access

1. Open the EasyBill link provided by your company.
2. Sign in with the account they created for you.
3. Review your dashboard or payment screen.
4. Use the payment or support action available on your account.

Note

EasyBill does not decide your company’s rates, due dates, penalties, or payment methods. Those are configured and managed by the company that sent the bill.